Returns and Refunds Policy

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Due to the personal-use and hygienic nature of our beauty products, we do not accept returns, refunds or exchanges for change of mind, incorrect selection or products that have been opened, used, tested or removed from their original sealed packaging.

Please carefully review the product description and your order before completing your purchase.

Faulty, damaged or incorrect products

This policy does not limit your rights under the New Zealand Consumer Guarantees Act.

Please contact us if your order:

• arrives faulty or damaged

• is unsafe or not of acceptable quality

• is different from its description

• contains the wrong product

• is missing an item.

Contact us as soon as reasonably possible after discovering the problem. Please provide:

• your name and order number

• a description of the problem

• clear photographs or video showing the product, packaging and damage where applicable.

We will assess the issue and arrange an appropriate remedy, which may include a replacement, refund or another solution required under New Zealand consumer law.

Please do not use or dispose of a faulty or incorrect product before contacting us, unless keeping it would be unsafe.

Change-of-mind purchases

We are not required to provide a refund or exchange because a customer changes their mind, orders the wrong product or decides they no longer want the item.

For health and hygiene reasons, opened, worn, applied or used beauty products cannot be returned for resale.

Return shipping

Where we confirm that a product is faulty, damaged, incorrect or otherwise covered by the Consumer Guarantees Act, we will provide return instructions and cover reasonable return costs where required.

Products must not be returned without contacting us first.

Under NZ law, customers are not automatically entitled to a refund for changing their mind, but remedies must remain available where products fail consumer